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๐Ÿ’ฌ Frequently Asked Questions

Everything you need to know about PDFHarbor โ€” privacy, tools, file sizes, and more.

35 questions across 6 categories
๐Ÿ”’ Privacy & Security
Are my PDF files safe? Do you store my files?Privacy+

Your files are completely safe and we store absolutely nothing. For the vast majority of PDFHarbor tools, your PDF never leaves your device. It is read into your browser's memory using JavaScript, processed locally, and the result is downloaded directly to your device. We have no technical ability to access your file.

For a small number of advanced tools (PDF to Word), your file is sent over an encrypted HTTPS connection to our server, converted, returned to you, and immediately and permanently deleted. No backups, no logs, no copies.

Does PDFHarbor upload my files to a server?Privacy+

No โ€” for 34 out of 36 tools. Tools like The vast majority of PDFHarbor tools โ€” 34 out of 36 โ€” process your file entirely in your browser using pdf-lib and PDF.js.

The two exceptions are PDF to Word and certain advanced text processing โ€” these require server-side conversion. Your file is encrypted in transit, processed, and deleted immediately. We are transparent about this on each tool's page.

Can PDFHarbor see the contents of my PDF?Privacy+

No. For browser-based tools, your file never reaches our servers, so it is technically impossible for us to see its contents. The processing happens entirely inside your browser tab โ€” it never goes over the internet.

For server-side tools, the file passes through our conversion server as an automated process. No human at PDFHarbor reviews, reads, or accesses your file contents.

Is it safe to use PDFHarbor for confidential or sensitive documents?Privacy+

Yes โ€” for browser-based tools, it is as safe as it gets. Since your file never leaves your device, there is no risk of interception, breach, or unauthorised access. You could use PDFHarbor offline (after the page loads) and it would still work.

For server-side tools (PDF to Word), if you are working with highly confidential documents, we recommend using a browser-based alternative or your organisation's own licensed software. We do everything to protect your data, but transmitting sensitive files over the internet always carries some inherent risk.

What data does PDFHarbor collect about me?Privacy+

We collect no personal data. We do not require an account, name, or email address.

We use Google Analytics to collect anonymous usage statistics โ€” which pages are visited, how long people spend on the site, and what countries traffic comes from. This data is aggregated and anonymised; we cannot identify individual users from it.

We also display Google AdSense ads, which may use cookies to show relevant advertisements based on your browsing history. You can opt out of personalised ads via Google Ad Settings.

Does PDFHarbor use cookies?Privacy+

We use a small number of cookies from Google Analytics (_ga, _gid, _gat) and Google AdSense. We do not use any proprietary tracking cookies of our own.

Cookies are not required for any tool to function. You can disable cookies in your browser settings without affecting your ability to use PDFHarbor tools.

โš™๏ธ How It Works
How do PDFHarbor tools work?Tools+

Most PDFHarbor tools use two open-source JavaScript libraries that run directly in your browser:

  • pdf-lib v1.17.1 โ€” for creating and modifying PDFs (merge, split, rotate, protect, watermark, etc.)
  • PDF.js v3.11.174 โ€” for rendering and reading PDF content (PDF to images, extract text, etc.)

When you upload a file, your browser reads it into memory. The library processes it according to the tool's function, and the result is generated as a download โ€” all without touching the internet.

Do I need to install anything?Tools+

No. PDFHarbor runs entirely in your web browser. No software installation, no plugins, no extensions required. Any modern browser (Chrome, Firefox, Safari, Edge) on any device works.

Can I use PDFHarbor offline?Tools+

Partially. Once the page has loaded in your browser, the browser-based tools will continue to work even if your internet connection drops โ€” because all processing happens locally. However, the page itself needs an internet connection to load initially (to fetch the JavaScript libraries and styles).

Server-side tools (PDF to Word) require an active internet connection at all times.

Why is PDFHarbor free?Billing+

PDFHarbor is free because our browser-based tools are built on open-source libraries that cost nothing to run. Our hosting costs are modest (Azure Static Web Apps free tier + a small conversion server).

We sustain the site through Google AdSense advertising. We are actively building 8 professional tools powered by Adobe's PDF API which may have a small per-use fee, but all 36 browser-based tools will always remain free.

Do I need to create an account?Tools+

No. PDFHarbor requires no account, no sign-up, and no email address. Every tool is available immediately with no registration. We believe PDF tools should be as frictionless as possible.

๐Ÿ“„ Files & Formats
What file formats does PDFHarbor support?Tools+

PDFHarbor primarily works with PDF files (.pdf). Some tools also accept:

  • Images to PDF โ€” accepts JPG, PNG, WebP, GIF, BMP
  • PDF to Images โ€” outputs JPG or PNG
  • PDF to Word โ€” outputs DOCX
  • Extract Text โ€” outputs TXT

We do not currently support Word-to-PDF, Excel-to-PDF, or other office format conversions (these are planned for future Adobe API-powered tools).

Is there a file size limit?Tools+

There is no hard file size limit set by PDFHarbor. However, practical limits apply:

  • Browser-based tools: limited by your device's available RAM. Most modern computers can handle PDFs up to 200โ€“500MB easily. Very large files (500MB+) may cause your browser to slow down or run out of memory.
  • Server-side tools (PDF to Word): we recommend keeping files under 50MB for reliable conversion. Very large or complex PDFs may time out.

If you're processing a very large PDF, try splitting it first using our Split PDF tool, then processing the sections separately.

Does PDFHarbor support password-protected PDFs?Tools+

Yes, with some nuances:

  • Our Unlock PDF tool can remove password protection โ€” but only if you already know the password. We do not crack or bypass passwords.
  • Most other tools will fail or show an error if you try to process a password-protected PDF without unlocking it first.
  • Our Protect PDF tool can add password protection to any PDF.
Why does my PDF look different after processing?Tools+

For most tools (merge, split, rotate, protect, watermark, page numbers), the output is visually identical to the input โ€” we modify the PDF structure, not the visual content.

For tools that involve rendering (Grayscale PDF, PDF to Images), each page is rasterised at 2ร— resolution and re-encoded as an image. This means:

  • Text may not be selectable in the output (it becomes part of the image)
  • File size may increase for complex documents
  • Very small text may appear slightly softer

For the best quality on conversion tools, start with a high-quality source PDF.

Why does Extract Text return no text or garbled text?Tools+

This happens when your PDF is a scanned document โ€” the pages are images of text rather than actual text. PDF.js can only extract text that is embedded as real text in the PDF structure.

Solutions:

  • Use our upcoming OCR tool (in development) which can recognise text in scanned images
  • Use a dedicated OCR application like Adobe Acrobat, Google Drive (upload and open with Docs), or FreeOCR
Can I process multiple files at once?Tools+

Some tools support multiple files and some don't:

  • Merge PDF โ€” yes, accepts as many PDFs as you need
  • Images to PDF โ€” yes, accepts multiple images
  • All other tools โ€” currently process one file at a time

Batch processing (applying the same operation to many files at once) is a planned feature for a future Pro tier.

๐Ÿ› ๏ธ Tool-Specific Questions
Why isn't PDF to Word perfect?Tools+

PDF to Word conversion is one of the hardest problems in document processing. PDFs are designed for display, not editing โ€” they don't store text in the logical order you read it, and they embed fonts and layouts in complex ways.

Our current PDF to Word tool uses Stirling PDF (an open-source converter) which handles most straightforward documents well but may struggle with:

  • Complex multi-column layouts
  • PDFs with custom or embedded fonts
  • Tables with complex cell structures
  • Scanned PDFs (which have no real text to extract)

We are building an Adobe API-powered version which will deliver significantly better results, especially for complex documents. This will be available as a premium tool soon.

How does the E-Signature tool work? Is it legally binding?Tools+

Our E-Signature tool lets you draw, type, or upload a signature image and place it anywhere on a PDF page. The signature is embedded as an image directly into the PDF using pdf-lib.

On legal enforceability: a simple image-based signature embedded in a PDF is generally enforceable in many jurisdictions for low-stakes documents, but it does not provide cryptographic signing, audit trails, or identity verification. For legally binding contracts, medical documents, financial agreements, or regulated industries, we strongly recommend using a dedicated e-signature service such as DocuSign, Adobe Sign, or HelloSign, which provide certified digital signatures with full audit trails.

Can I undo changes after downloading?Tools+

No โ€” once you download the processed file, changes cannot be undone by PDFHarbor. We recommend always keeping a copy of your original PDF before making changes.

One exception: some operations are reversible by using another tool (e.g. you can split a merged PDF, or remove a watermark using the Redact tool).

Why does Compress PDF not reduce my file size much?Tools+

Browser-based PDF compression has limitations. Our tool re-encodes the PDF structure to remove redundancy, but cannot deeply re-compress embedded images (which are often the largest part of a PDF) without degrading quality.

You'll see the best results on PDFs that have uncompressed content, redundant objects, or metadata bloat. For PDFs that are mostly high-resolution images (e.g. scanned documents), the savings will be modest.

For maximum compression, consider Adobe Acrobat's "Reduce File Size" feature or our upcoming Smart Compress tool (Adobe API-powered) which applies AI-driven image compression.

What fonts are available in the Text Stamp and Header/Footer tools?Tools+

These tools use the standard PDF fonts built into pdf-lib, which are available on all PDF viewers without embedding:

  • Helvetica / Helvetica Bold / Helvetica Oblique / Helvetica Bold Oblique
  • Times Roman / Times Bold / Times Italic / Times Bold Italic
  • Courier / Courier Bold / Courier Oblique / Courier Bold Oblique

Custom fonts (e.g. your brand font) are not currently supported in these tools. Our PDF Text Box Editor supports a wider range of fonts.

๐Ÿ’ณ Billing & Pricing
Is PDFHarbor really free? Are there hidden charges?Billing+

Yes, completely free โ€” all 36 current tools cost $0 to use, with no hidden charges, no watermarks on output files, no usage limits, and no credit card required.

We sustain the site through advertising (Google AdSense). In the future, some premium tools powered by Adobe's API may have a small per-use fee to cover API costs โ€” but these will be clearly marked and the core tools will always remain free.

Will you add a paid plan or subscription?Billing+

Possibly in the future โ€” but our core tools will always be free. We are considering:

  • A Pro plan (~$9/month) for advanced features like batch processing, larger file limits, and priority conversion speed
  • Pay-per-use credits for premium Adobe API-powered tools (e.g. $0.50 per conversion)

We have no current timeline for this. Our priority is building the best free tool suite possible first.

Do you add watermarks to processed files?Billing+

No, never. PDFHarbor does not add watermarks, branding, or any modifications to your output files beyond what you explicitly requested. The files you download are clean and unmodified except for your chosen operation.

๐Ÿ”ง Troubleshooting
The tool isn't working. What should I do?Tools+

Try these steps in order:

  1. Refresh the page โ€” clears browser memory and reloads the tool
  2. Try a different browser โ€” Chrome or Firefox are most compatible
  3. Check your file โ€” try with a different PDF to rule out a file-specific issue
  4. Check the browser console โ€” press F12, go to Console tab, and look for red error messages. This can help identify the issue.
  5. Disable browser extensions โ€” ad blockers or privacy extensions can sometimes interfere with JavaScript-heavy tools
  6. Contact us โ€” email support@pdfharbor.net with details of the issue and we'll investigate
The PDF to Word conversion failed or looks wrongTools+

PDF to Word conversion is complex and our current tool (powered by Stirling PDF) may not handle all documents perfectly. Common issues and fixes:

  • Error / timeout: try a smaller file, or split the PDF first and convert sections
  • Garbled text: the PDF likely uses custom fonts โ€” the converter replaces them with standard fonts
  • Missing images: complex embedded graphics may not always transfer correctly
  • Layout issues: multi-column layouts are notoriously difficult for any converter

We are building an Adobe API-powered version that will handle these cases much better.

My file downloaded but it won't openTools+

This usually means the output file is corrupted. Try:

  • Re-running the tool (refresh and try again)
  • Using our Repair PDF tool on the source file before re-processing
  • Checking if your source PDF opens correctly in a PDF viewer โ€” a corrupted source leads to a corrupted output
  • Trying a different browser

If the problem persists, contact us at support@pdfharbor.net with details and we'll help troubleshoot.

Can I use PDFHarbor on mobile?Tools+

Yes โ€” PDFHarbor is mobile-responsive and works on iOS and Android browsers. However, some tools may perform better on desktop because:

  • Mobile browsers have less available RAM for large PDF processing
  • File selection works differently on mobile (no drag and drop โ€” use the file picker button instead)
  • Some complex tools with drag-and-drop interfaces (like Reorder Pages) are easier to use on a larger screen

For best results with large or complex PDFs, we recommend using a desktop or laptop.

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